Hunter Cosmetic and Laser Terms and Conditions
Information contained on this page was correct at the time of writing/sending. Variations of information or pricing provided can change by the time of your appointment.
Booking / Cancellation fee / No-show policy
48 hours notice of rescheduling or cancelling a treatment is required. If your treatment is changed less than 48 hours before your appointment, your deposit will be forfeited. Failure to attend a confirmed appointment with Nurse Sally will result in a flat $250.00. Failure to attend a confirmed appointment with Dr. Kinsella will result in a flat $150.00 fee. This is non-negotiable.
Complimentary consultations are provided with a credit card booking guarantee of $50.00 required to confirm your appointment. Funds are preauthorised but not charged to your card. A $50.00 fee will apply for non attendance to complimentary consultations due to the clinic having to absorb the staffing cost for the designated time.
Providing identification
Every patient will be asked to supply a valid photo ID be it a driver’s licence or passport to their initial consultation.
Children / Minors
We advise all patients not to bring any children, family or friends to your appointment other than carers or essential companions. Children, friends or family will not be allowed inside the clinic.
Procedure fees
Procedure fees vary according to the individual characteristics of the patient, the procedure, the products involved, technologies involved etc. It is a client’s responsibility to be aware of the cost.
Prices are on the clinic website. The prices on our website may be changed without notice.
Payment at time of service
You are responsible for ensuring the payment is made for your account by either cash, Eftpos, credit card, Afterpay, ZipMoney. Accounts will not be given.
Laser procedures
Patients coming in for a laser procedure should refrain from tanning/ spray tan etc for at least four weeks before the procedure. A fee will be charged where applicable if the procedure will have to be postponed due to tanning or changing medical conditions example cold sores. As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently.
Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Hunter Cosmetic and Laser or the consulting doctor/therapist to refund procedure fees. This is non-negotiable. Hunter Cosmetic and Laser will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the
effects of any procedure performed.
Review of procedure
Review of procedures are done at 2 or 12 weeks depending on the procedure except in the case of cosmetic emergencies for example vascular occlusion or infection which will be seen immediately as an emergency. If a top-up is required for anti-wrinkle injection, this will be done within a 14 to 16-day timeframe. After that, it will be at the cost of the client.
Photography
Every patient will have photography prior to their initial consultation. Patients have the choice to consent or not to consent to these.
Racism, hate speech, threats and cyberbullying
Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. Hunter Cosmetic and Laser staff reserve the right to cease the clinic/patient relationship immediately should a patient or a proxy of a patient not adhere to this policy.
Privacy Policy
Introduction
The team at Hunter Cosmetic and Laser are committed to protecting the privacy our patients within Hunter Cosmetic and Laser in accordance with the Australian Privacy Principles (APPs) and applicable guidelines under the Privacy Act 1988 (Cth). This privacy policy applies to all websites and social media accounts that we own or operate. The purpose of this policy is to provide information to you,
our patient, on how your personal information (which includes your health information) is collected and used within Hunter Cosmetic and Laser, and the circumstances in which we may share it with third parties.
When we say ‘personal information’ we mean identifiable information about you, like your name, email address, telephone number, payment information, website and social media questions or comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
Why and when your consent is necessary
When you register as a patient at Hunter Cosmetic and Laser, you provide consent for our doctors and practice staff to access and use your personal information so they can provide you with the best possible care and treatments. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Feedback / Complaints
Please send all feedback and complaints to info@huntercosmetic.com and the feedback process will be followed.
